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FAQs

Lutron has developed the software driver for their RadioRA 2 total home control system to interface with Honeywell Home VISTA control panels via Honeywell Home 4232CBM (Connected Building Module). These products and drivers are rigorously tested in Lutron labs for interoperability, and allow for RadioRA 2 light, shade, fan, temperature and small appliance controls to react based on different security system states (Arm/Away, Arm/Stay, Disarm, Intrusion Alarm and Fire/Emergency).
Honeywell Home security dealers have been requesting an officially supported method for connecting VISTA control panels with a Lutron solution.
VISTA control panels that interface with RadioRA 2 present Honeywell Home security dealers and qualified RadioRA 2 installers operating in the same region with an opportunity to align their installations and provide their customers with enhanced security services, convenience and energy savings. Dealers already installing both product lines will now be able to benefit from the wide range of Honeywell Home security panels and peripherals in their home automation installations.
A single, low-cost module (4232CBM) and RadioRA 2 software driver supports both residential and commercial Honeywell Home VISTA panels (VISTA-15P, 20P, 21iP, 32FBPT, 128BPT, 128FBPT, 250BPT, 250FBPT and equivalent models sold by First Alert Professional dealers*). RadioRA 2 components program in the RadioRA 2 software with dedicated buttons for programming reactions to Arm/Away, Arm/Stay, Disarm, Intrusion Alarm and Fire/Emergency security commands.
Qualified RadioRA 2 installers should call 1-800-852-0086 or email kate.gargiulo@honeywell.com to be aligned with a Honeywell Home security dealer in your area. When calling/emailing, please be sure to identify yourself as a Lutron RadioRA 2 installer.
Honeywell Home security dealers should email sales@lutron.com to be aligned with a qualified RadioRA 2 installer. When emailing, please be sure to identify yourself as a Honeywell Home security dealer.
Any Honeywell Home security dealer interested in becoming a qualified RadioRA 2 installer should complete RadioRA 2 Level 1 training in-person or online. Contact your local ADI branch or email RA2Training@lutron.com to find out when a training is happening near you, or create an account at www.lutron.com/lcionline to enroll in Learning Plan LP 620 and complete the training online.

All Honeywell Home and Lutron equipment, including the 4232CBM interface module, is available at ADI.

Honeywell Home is not selling Lutron products and Lutron is not selling Honeywell Home products. As noted above, the equipment is available at all ADI branches. Our relationship is enabling the business opportunity for Honeywell Home security dealers and RadioRa 2 installers through the module/driver interface.

  • Lutron will handle technical support for the RadioRA 2 software driver
    – Lutron 24/7 Technical Support: 1-800-523-9466

  • Honeywell Home will handle technical support for the 4232CBM module
    – Honeywell Home Technical Support: 1-800-645-7492

*Specific minimum software versions are required; consult the 4232CBM data sheet for more details.