What's New | Resideo Total Connect Toolkit

What's New

Here’s where you’ll learn about the latest app releases and mobile news, find out about important Resideo Total Connect and AlarmNet 360 platform updates—including new features and product integrations, and stay up to date on dealer tools and resources.

AlarmNet New Service Packages
Message for Dealers

We have communicated with your central station(s) on AlarmNet’s upcoming, new service package offerings and billing structure. Our new simplified package structure for alarm communications and services helps to make service selection, programming and invoice processing easier. This change is due to the long-term feedback we have been hearing from you and your central station partners.

Simple Packages
In June, you will soon have three simplified packages to select from:

Security: Includes alarm communication and APL where supported

  • Smart Security: “Security” package with the addition of Resideo Total Connect remote control for security
  • Smart Home: “Smart Security,” plus automation, and with Total Connect Remote Services
  • Video with 7-day or 30-day storage, as a stand-alone package or included as an add-on to one of the above packages
  • There will be no changes to commercial fire and mercantile services or pricing
Please log into AlarmNet 360™ and visit the What’s New section (located on the top menu) to read and review these packages in detail. We also suggest you reach out directly to your central station for any pricing questions.

Simplified Structure
AlarmNet has reduced the number of line items in its new service packages. Fewer items offer more simplicity and accuracy with less time spent reviewing the AlarmNet bill from your central station, and more time supporting your customers and managing your business.

AlarmNet 360 Programming
When creating a new account in AlarmNet 360, you will have the option to select one of these new packages during the programming flow.

If you have any questions about the packages or pricing, please communicate directly with your central station.

LTE Upgrade Rebate Program
Grow Your Business and Lower Attrition

Upgrading your customers to the latest communication technology gives you a great opportunity to maintain your relationships — and create RMR-generating opportunities! It’s as simple as discussing the additional services your organization already provides.

When you are upgrading your 3G accounts, add smart home technology to the accounts by upgrading VISTA accounts with a Tuxedo or VISTA Automation Module (VAM), add a Z-Wave® module to LYNX accounts. For LYRIC, add nothing but additional services since it already has smart functionality included.

Rebate Program
AT&T plans to end service on its 3G wireless network in February 2022 and Verizon plans to end service to its CDMA network on December 31, 2022. Be proactive: begin upgrading your accounts today. To help you do this, Resideo has created an LTE Upgrade Rebate Program* valid until the end of the year, where you may swap installed 3G and CDMA radios for LTE communicators from Resideo. Click here to read our cellular LTE options and click here to read our multi-path LTE options. For each radio replaced with a new LTE communicator, Resideo will apply a $20 credit to the dealer’s ADI account. Each credit will be applied on a monthly basis for the previous month’s swap activity. Please open the attached flyer for details.

AlarmNet 360™ Rebate Form
Log into AlarmNet 360 and click on the Rebate Form in the 3G Sunset icon located in the side menu. You may process one rebate at a time or upload a batch file containing old and new MAC IDs, which can be processed together. Once submitted, your rebate will be processed by ADI and should be available in your ADI account within 4-6 weeks.

Future Enhancements
The AlarmNet 360 team is working on a sunset dashboard to provide status of all your radio replacements and rebates. Check back soon for updated information.

Resideo Total Connect and Total Connect HD Video
The AlarmNet team continues to look for ways to help you stay competitive, increase market share and RMR. We are currently exploring rebate options that include adding a Total Connect subscription and Total Connect HD Video subscription to this rebate program. Stay tuned for details and check back monthly for updated information.

Canadian Dealers
Canadian dealers may take advantage of our LTE Upgrade Rebate Program. Simply follow the AlarmNet 360 Rebate Form information above and start upgrading your customers to the latest communication technology. Be sure to include Total Connect and Total Connect HD Video services with your upgrades to create RMR opportunities.

Be Part of the LTE Opportunity and Grow Your Business!

*Resideo reserves the right to change or cancel this program at any time.

Total Connect Web and App Updates
Camera Privacy, Made Easy

There is a new camera setting option with the ability to “turn on camera privacy when security is disarmed.” Enabling this new setting will automatically turn the camera privacy feature on for Total Connect HD Video Cameras when the security system is disarmed. Once the system is armed again, the camera privacy mode will be turned off. Putting a camera in privacy mode means your camera cannot be viewed and will not record. Once privacy mode is turned off, the camera will resume its normal full functionality. This new setting gives users more peace of mind while at home, and simplifies their experience. This feature will need to be turned on in each individual camera’s settings.

No Activity Alerts

The Total Connect website, iOS and Android app now offers the ability to create a notification for no activity. Users can set up a notification to be alerted during a specific time frame when there has been no sensor activity or if the alarm system has not been set. For example, if an elderly family member lives alone and the user wants to ensure that they are up and moving around in their home, the user can easily set up a notification for no activity. If the elderly person fails to open a door, walk past a sensor, etc., the user will be notified. This can be configured under the notification settings: Select Security, System, and No Activity Alert. This feature may only be used when the system is in a disarmed state and may be configured for a 1-hour, 4-hour, 8-hour, 12-hour or 24-hour time frame.

AT&T 3G Sunset: February 2022
Effective June 26, 2019: No New AT&T 3G/4G Activations for AlarmNet Accounts

Attention: USA customers
AT&T Sunset

AT&T plans to end service on its 3G wireless networks in February 2022. 3G/4G new activations will no longer be permitted after June 26, 2019. This means you will no longer be able to activate a new 3G/4G communicator for an AlarmNet account. Existing 3G/4G communicators that are currently registered will continue to communicate to the central station.

AlarmNet expects to continue support for communicators that were sold with pre-activated SIMs by AT&T up to 180 days from the date of manufacturing.

The manufacturing date is located on the carton and on the radio label. Any existing 3G/4G communicators that are currently registered are expected to communicate and be supported by AlarmNet through February 2022 under Resideo’s agreement with AT&T.

Cancelling a 3G/4G Account on and after June 26, 2019

If you cancel a registered/billable 3G/4G account on or after June 26, 2019, you cannot reactivate the 3G/4G communicator because reactivation will be considered a new activation.

LTE radio portfolio

Resideo has expanded its communicator portfolio to include LTE radios, which provides a transition to new cellular technology, and offers maximum network longevity. Click here to read our LTE family data sheet.

Radio Replacement Chart

Below is a chart that outlines a suggested upgrade path from 3G/4G to AT&T or Verizon LTE models:

If you have any questions, please contact your local sales manager.