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TC 1.0 Sunset

Coming 2020: Discontinuation for Resideo Total Connect 1.0 Accounts

As our software platform and apps continue to evolve in a connected ecosystem, the expectation is that the platform and apps are continuously updated by adding new features and services to boost end-user engagement. This helps you to offer competitive features and services. Our Resideo Total Connect 2.0 platform offers many more advanced smart features over Resideo Total Connect 1.0 and its value is exhibited with over 98% of our users engaged with 2.0. Sometimes retiring older versions is unavoidable. We will be discontinuing Resideo Total Connect 1.0 Remote Services effective January 2020. All of your Resideo Total Connect 1.0 accounts, effective January 2020, will no longer be connected and valid for the end user. Start upgrading 1.0 customers today.

Central Stations

Please begin communicating with all your dealer accounts and inform them of the upcoming discontinuation.


Please communicate the benefits of Resideo Total Connect 2.0 with your end users and begin upgrading them today

Features of Total Connect 2.0

  • Mobile Apps and Website
  • Growing Ecosystem including support for the Amazon Alexa, Chamberlain and LiftMaster MyQ Smart Garage Door, SkyBell® Video Doorbell, August Smart Lock® and Lyric, Total Connect Comfort Wi-Fi® and RedLINK™ Connected Thermostats
  • Interactive Security
  • Remote Control for Up to 8 VISTA Partitions
  • Push Notifications, Email and Video Alerts on Event Activity
  • Geofencing Arming Reminders
  • Smart Scenes
  • Video Viewing and Awareness
  • Next Generation Resideo Total Connect HD Video Cameras
  • Video Alarm Verification (VAV)
  • Test Drive Demo for Website, iOS and Android
  • Secure Fingerprint Login
  • iOS Face ID Recognition
  • Android Voice Recognition
  • Works with Apple Watch®
  • Multi-Language Options: English, French Canadian, Latin American Spanish and Brazilian Portuguese
  • 100+ Locations Per Account
  • And more

Total Connect 2.0 provides end users with more functionality and features, helping you drive more RMR. It is time to start upgrading to 2.0 today.

Supporting Documentation