As our software platform and apps continue to evolve in a connected ecosystem, the expectation is that the platform and apps are continuously updated by adding new features and services to boost end-user engagement. This helps you to offer competitive features and services. Our Resideo Total Connect 2.0 platform offers many more advanced smart features over Resideo Total Connect 1.0 and its value is exhibited with over 98% of our users engaged with 2.0. Sometimes retiring older versions is unavoidable. We will be discontinuing Resideo Total Connect 1.0 Remote Services effective January 2020. All of your Resideo Total Connect 1.0 accounts, effective January 2020, will no longer be connected and valid for the end user. Start upgrading 1.0 customers today.
Please begin communicating with all your dealer accounts and inform them of the upcoming discontinuation.
Please communicate the benefits of Resideo Total Connect 2.0 with your end users and begin upgrading them today
Features of Total Connect 2.0
Total Connect 2.0 provides end users with more functionality and features, helping you drive more RMR. It is time to start upgrading to 2.0 today.